Returns & Refunds policy
In the event you have changed your mind about an item that you purchased, you are entitled to either an exchange or a credit for the amount provided. This will be given within 14 days of purchase on production of the receipt (or other proof of purchase) and provided the product is in it's original packaging and unopened.
Faults
If you discover you have purchased a faulty item we want to know about it. Please return it with your original receipt (or other proof of purchase), with the original packaging unopened and undamaged.
If the item is faulty upon receiving the product, a refund or exchange may be given.
You can inform us via email accounts@cutiekids.com.au
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging and unopened.
The following goods cannot be returned:
The supply of goods made to your specifications or have been personalised.
The supply of goods which according to their nature are not suitable to be returned.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please contact us in the event prior if for some reason the goods are required to be returned.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail accounts@cutiekids.com.au
